Terms of service

Welcome to Cosmetic Material Supply. By accessing our website or purchasing cosmetic materials from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

  • “Company,” “We,” “Us,” “Our” refers to [Company Name].
  • “Customer,” “You” refers to any individual or business purchasing from us.
  • “Products” refers to cosmetic raw materials, ingredients, packaging, or related supplies sold by us.

2. Use of Products

Our cosmetic materials are supplied for professional, research, or manufacturing use only, unless otherwise stated.

Customers are responsible for ensuring compliance with local cosmetic regulations (e.g., FDA, EU Cosmetics Regulation).

  • We are not responsible for improper formulation, misuse, or regulatory non-compliance of finished products.
  • Patch testing and stability testing are strongly recommended.

3. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices are listed in Rands/Dollarsand may change without prior notice.
  • Payment must be completed in full before order processing.
  • We reserve the right to cancel or refuse any order at our discretion.

4. Shipping Policy

4.1 Processing Time

  • Orders are typically processed within [1-3 business days] after payment confirmation.
  • Custom, bulk, or made-to-order materials may require additional processing time.

4.2 Shipping Methods & Delivery

  • Shipping options and estimated delivery times are displayed at checkout.
  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by couriers, customs, weather, or other factors beyond our control.

4.3 Shipping Costs

  • Shipping fees are calculated at checkout and are non-refundable once the order has shipped.

4.4 International Shipping

  • Customers are responsible for customs duties, taxes, import permits, and regulatory approvals in their country.
  • We are not liable for shipments delayed, seized, or rejected by customs authorities.

5. Refund & Return Policy

5.1 Eligibility for Returns

Due to the nature of cosmetic materials, returns are limited.

We accept returns only if:

  • The product is damaged, defective, or incorrect upon arrival
  • The issue is reported within 7 days of delivery
  • The product is unused, unopened, and in original packaging

5.2 Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Opened or used materials
  • Custom, special-order, or bulk materials
  • Products damaged due to improper storage or handling
  • Clearance or discounted items

5.3 Refund Process

  • Approved refunds will be issued to the original payment method.
  • Shipping charges are non-refundable.
  • Refund processing may take 14-25 business days after approval.

5.4 Return Shipping

  • Customers are responsible for return shipping costs unless the error was on our part.
  • We recommend using a trackable shipping service.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us at [email/contact] within 7 days
  • Provide photos and order details
    Failure to report within this timeframe may void eligibility for replacement or refund.

7. Product Information & Disclaimer

  • Product descriptions, specifications, and technical data are provided in good faith.
  • We do not guarantee suitability for a specific purpose.
  • All products are sold “as is” unless otherwise stated.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the purchase price of the product supplied.

9. Intellectual Property

All website content, including text, images, and branding, is the property of Cosmetic Material Supply and may not be reproduced without permission.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use personal data.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of South Africa.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of any changes.

13. Contact Information

For questions regarding these Terms, please contact us at:

Email: cosmeticmaterialsupply@gmail.com